It goes without saying that ongoing maintenance, enhancement, and support are the lifeline of successful businesses allowing them to offer consistent service and subsequently build brand trust. Organizations are continuously searching for certified experts who are willing to align their efforts with the company’s objectives, from initial offering to product end-of-life.
The accumulated experience of Intalio’s professionals and its vast network of strategic partners provides personalized hardware and software support packages that fit every need. This trusted combination guarantees timely and on-budget maintenance and support services to those who need it.
Core solution bug fixing.
Operational difficulties and blocked processes.
Hardware or software performance issues.
Access Intalio support portal or contact an expert through a 24/7 hotline or by email.
Utilize remote assistance through Remote Desktop and a Virtual Private Network where available.
Leverage both planned and emergency assistance.
Check the system's and perform maintenance audit on a bi-weekly basis.
Benefit from 2 onsite engineers offering you the required technical support.
Fix bugs on all deployed solutions.
Keep fault incident report up to date.
Upgrade your solutions to latest version regularly.
Ensure system stability and security with latest features.
Reduce risks and vulnerabilities by keeping your systems up to date.
Troubleshoot any issue faced when upgrading the systems.
Provide post upgrade support.
Integrate new functionalities or configure and customize existing ones.
Perform onsite and offsite customization and deployment.
Migrate to another environment or technology.
Translate applications to different languages.
Introduce new features and enhancement to the proposed solution.
Request analysis, training, onsite consultancy, workshops, and meetings following the project sign-off and acceptance letter.
Improve established functionalities and ensure the overall system's performance.
Ensure that your results follow the defined performance criteria and that your IT solutions are getting the most out of them.
Leverage the power of your team to manage the weekly maintenance schedule.
Maintain and upgrade your software to keep it up to date and in line with current trends.
Get easier access to new technologies and enhance customer experience.
Provide reliable services without system outages or interruptions.